Delivery Information

All of our Curry Packs are still made lovingly by hand, fresh to order. This means at certain peak times there can be slight delays. We do our very best to get your order to you as quickly as possible and guarantee to process all order to be ready for dispatch within 3 – 5 working days.

We hate to see people disappointed when they do not get their curry mixes in time for their dinner party, birthday meal or birthday present. So we encourage all customers to order allowing plenty of time for the order to arrive. The mixes keep very well (4 weeks in the fridge or 6 months in the freezer!).

If you need the order for a certain date please contact us (01904 430850 or order@spicebox.co.uk) as soon as possible and we will do our best to make sure your order arrives in time.

Unfortunately, occasionally delays with deliveries do occur, due to problems locating a property, problems with the delivery route and adverse weather conditions. We appreciate how frustrating it can be when you are expecting a delivery and things do not go to plan. Whilst these delays are out of our control, if you need any help with your order or would like more information we are more than happy to help make sure you receive your order as smoothly as possible.

We send our Curry Packs all over the world, so even if your order has been delayed for a few days, it will still be fit for consumption. However, if you have any doubts please do get in touch.

All delivery times are set out as guidance and are not a guarantee.

Making The Most Of The Postage.

For UK and EU Zone orders there is a large 30kg weight limit, to make the most of any postage charge we suggest:

  • Order with friends and family and share the cost.
  • Our mixes will freeze for 6 months so buy a few more and store them in the freezer, and then order less often.
  • < li>Order from the office: We have many customers that order from their place of work and then share them out.
  • Don't forget other items: We stock many other items to compliment your Curry Pack including rice, spices, snacks and pickles. Order from the best selection of Asian ingredients around and avoid having to buy poor supermarket substitutes. Check out our 'everything else' section.

And remember if you spend over £40 (on UK orders only) shipping is FREE.

Delivery

We use a third party courier company (Interlink and DPD) for all our UK and Europe Zone orders. We have this service so that once made, the mixes get to you in the freshest possible state. It also means that you (and we) can track the order, from when it leaves us, to when it arrives with you. Providing better security and peace of mind. It also means you can order much more for your money (up to 30kg!).

When you place your order you will get a confirmation email detailing your order. Please check this thoroughly, if there are any mistakes with the delivery address this can lead to delays with your order and you may be charged for any additional postage costs.

Parcels sent via our courier will require a signature on delivery. To avoid delays we suggest having your order sent to a work address or to friend or family member if you know they will be in to receive the delivery.

(UK only) Once your order is ready for dispatch, you will get an email or text message with an estimated delivery day and options of re-arranging your delivery. You will then get a following message on the day of delivery detailing a one hour delivery window. If you know there will be no one in for delivery you can contact the courier to arrange for the parcel to be delivered on a different day, left in a secure location, with a neighbour, or collected from the nearest depot. This can be done via the link in the delivery email or via text message.

If you would like to send the order to someone else, if possible please provide us with an email/mobile number which can be used for them to receive notifications about the parcel delivery time.

If you miss the delivery, you will be left a card/sent an email or text message detailing how you can re-arrange delivery.

If you would like to have you order left in a secure locations you must organise this with the courier via email, text or phone. Permission for the parcel to be left must come from you as the recipient and not us. If you decide to have the parcel left, it is left at your own risk and we will not be liable for any loss or damage that may occur to the parcel.

If you have missed your delivery and fail to respond to the card left/email/text message your order may be returned to us. If this is the case you will have to cover the cost of the shipping if you would like it re-sending.