FAQs

If you have any questions about our curry packs or payment and delivery costs, there is a very good chance that your question has been answered already. We've been doing this a long time now, and the same questions tend to be asked time and time again, so we've compiled this list of the most commonly occuring queries to help you better understand how to get one of our curry packs through your door and on your table. However, if you have a question which isn't covered below, please get in touch and we'll be happy to help you.

Curry Packs

  1. Are the curries suitable for specific diets such as coeliac/vegan/diabetics etc?
  2. What if the curry is too dry?
  3. What if the curry is too mild?
  4. How long will the mixes last?
  5. How many people do they feed?
  6. Are the mixes vegetarian?
  7. What if the curry is too hot?
  8. You say to leave the curry overnight. I'm cooking it to eat tonight, is that okay?
  9. What goes well in the curries?
  10. Do I need a special pan for the curry?
  11. What do I do if there are only two of us eating the curry?
  12. What if the curry is too wet?

Payment and Delivery

  1. Is there a minimum order?
  2. How long will it take to deliver my order?
  3. How should I store the curry packs when I receive them?
  4. What forms of payment do you accept?
  5. Do you post overseas?
  6. Can I get my order sent to a different address?

Accounts

  1. Do I have to create an account?
  2. So how do I create an account?
  3. Do you offer trade accounts?

Curry Packs

  1. Are the curries suitable for specific diets such as coeliac/vegan/diabetics etc?

    You will find all the dietary information on each curry pack on the Dietary Restrictions page.

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  2. What if the curry is too dry?

    Always cook a curry with a lid on if more sauce is required. Once cooked you can add water or a tin of tomatoes, simmering for a further five minutes to create a little more sauce.

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  3. What if the curry is too mild?

    It is better in this case to have a pickle or chutney with your food to spice it up. Adding any raw chilli to the dish once cooked will affect the flavour.

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  4. How long will the mixes last?

    The mix will last for up to 4 weeks in a fridge and for six months in a freezer. Once cooked the food will last for 2 days in a fridge and up to one month in a freezer.

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  5. How many people do they feed?

    All our main curries will serve between four and six people. The side dishes will serve four as an accompaniment or two as a main dish. This is a guide and it does depend on the individual appetite and what is served alongside the dish, i.e. rice, naan etc

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  6. Are the mixes vegetarian?

    All of our mixes are vegetarian with the exception of the red and green Thai and the Malay Rendang.

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  7. What if the curry is too hot?

    Serve the curry with some Natural Yoghurt. This should be served as an accompaniment and only mixed into a curry when the curry has cooled slightly to avoid it curdling.

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  8. You say to leave the curry overnight. I'm cooking it to eat tonight, is that okay?

    That's fine! You may want to simmer the mix for a little longer before adding your ingredients - this will help to develop the flavours.

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  9. What goes well in the curries?

    All the curries are flexible and can be used with any meat, fish or vegetable. We do have some curries that are more suitable particular ingredients, our staff will be happy to advise.

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  10. Do I need a special pan for the curry?

    Any pan or wok with a lid that is large enough for around a kilogram of ingredients is perfect for cooking a great curry in. The quality of the food that's served up is more important than what it's cooked in!

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  11. What do I do if there are only two of us eating the curry?

    Just cook the full curry. Serve half and simply freeze the rest. Leftovers will keep just fine for two or three days in a fridge.

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  12. What if the curry is too wet?

    Cook for a further ten minutes without a lid on your pan. You can also try using coconut milk powder to soak up any excess liquid if it's very wet.

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Payment and Delivery

  1. Is there a minimum order?

    We don't have a minimum spend requirement before you can order our curry packs. Order one or one hundred! For overseas orders we would recommend ordering no more than eight mixes at a time as this allows us to keep the postage costs down to a reasonable level for you.

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  2. How long will it take to deliver my order?

    For orders within the UK, please allow one working day from our dispatch e-mail for your order to be delivered. For International orders please contact us for details.

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  3. How should I store the curry packs when I receive them?

    Rafi's curry packs can be stored in the refrigerator for up to four weeks. However, if you're not sure when you'll be cooking with them we would advise you to freeze them on the day they arrive, which then leaves you up to six months to make a cracking curry!

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  4. What forms of payment do you accept?

    For mail order purchases, our online store accepts all major credit and debit cards.

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  5. Do you post overseas?

    Rafi's will happily deliver to any country where there is someone who wants to eat a great curry! Make sure you tell us which country we're sending your curry packs to while you checkout so we can calculate the correct postage costs. If your country isn't listed then please contact us and we'll try our very best to help you place your order.

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  6. Can I get my order sent to a different address?

    Yes, just tell us you'd like to specify a shipping address when prompted within the ordering process. By default we send your order to the billing address, so don't worry if you don't see a form to fill out the shipping address - we'll still get your order to you!

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Accounts

  1. Do I have to create an account?

    Creating an account isn't compulsory, but registering for one lets us remember your details, making ordering in the future much quicker and easier. Please be aware that for security purposes we will never store your credit or debit card details, but we'll remember everything else we need to know. We're sure you'll love our curry packs, so we want to make it as easy as possible for you to order more when you run out, but if you'd rather not register then that's fine too.

    By registering you will enable us to give you discounts and special offers. We will not send you any promotional e mails un less you sign up for our newsletter.

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  2. So how do I create an account?

    There are two ways to register for an account on our site. The first is to click the "register" link at the very top of this page, and fill out the form there. The second way is to have an account automatically created for you, by ticking the box while you place an order - we'll generate a password for you and send it to an email address of your choosing, so once you've placed your order you'll have everything you need for when you want to place another.

    Creating an account will enable us to give you special offers and discounts. We will not send you any e mails unless you sign up for our news letter.

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  3. Do you offer trade accounts?

    If you're looking for a supplier for your restaurant or pub, Rafi's can also offer trade accounts.

    For more details visit: Trade Customers

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