We make every effort to ensure your order arrives to you in the best possible condition, and aim to package every order securely to avoid any damages.
During delivery, if you request for the parcel to be left in a ‘secure location’, it is left at your own risk. We will not be liable for any loss or damage that occurs to the parcel at this point.
We aim to keep all our stock online up to date but on occasion there can be some discrepancies with products. If for whatever reason a product is unavailable, we will offer you an alternative or a full refund on the product ordered.
If there are any problems with your order, please notify us within 48 hours of receiving the parcel.
Depending on the specific order, you will either be offered a refund or a replacement. Unfortunately, at this time we are unable to give credit for future purchases.
If there are any minor damages, we will organise for the item to be picked up and sent back to us. Once we have received the item, we will send out a replacement or provide a refund.
If an item is badly damaged (e.g. a jar has completely smashed), we ask that you take a photograph of the item to accompany your claim. From here, we will assess the situation and provide replacements or refunds where necessary.
If when your order arrives and you can tell before opening the box that there has been extensive damage during shipping, please ‘Refuse’ the package. It will then be sent back to us and we will organise a replacement/refund.
In the event that you receive an incorrect item, we will happily organise collection and, once it has arrived back with us (sealed, and in good condition), the correct item will be shipped out.
Refunds on any promotional items will be subject to the price at the time of the promotion.
All our Curry Packs are handmade, fresh to order. Because of the nature of the products used there can be some variation. We do however do regular checks of the mixes to try and keep everything consistent.
We really believe in the quality of our Curry Packs, so if for any reason you are unsatisfied with your mix, please get in touch to discuss it and we will happily replace the mix with a new one!
Please also take a look at our FAQ’s for help with cooking the Curry Packs.