Frequently asked questions

We've compiled some useful info below, answering to some common queries. If you have a question which isn't covered or want any other advice or tips please get in touch, we’re happy to help!

Curry Packs

Got a cooking question?take a look at our blog article, containing a selection of our FAQs.

Payment and Delivery

  1. Is there a minimum order?
  2. How long will it take to deliver my order?
  3. How should I store the curry packs when I receive them?
  4. What forms of payment do you accept?
  5. Do you post overseas?
  6. Can I get my order sent to a different address?

Accounts

  1. Do I have to create an account?
  2. So how do I create an account?
  3. Do you offer trade accounts?

Payment and Delivery

  1. Is there a minimum order? We don't have a minimum spend requirement before you can order our curry packs. Order one or one hundred! For overseas orders we would recommend ordering no more than twelve mixes at a time as this allows us to keep the postage costs down to a reasonable level for you. Back to question
  2. How long will it take to deliver my order? For orders within the UK, please allow one - two working day from our dispatch e-mail for your order to be delivered. For International orders please contact us for details. Back to question
  3. How should I store the curry packs when I receive them? Rafi's curry packs can be stored in the refrigerator for up to four weeks. However, if you're not sure when you'll be cooking with them we would advise you to freeze them on the day they arrive, which then leaves you up to six months to make a cracking curry! Back to question
  4. What forms of payment do you accept? For mail order purchases, our online store accepts all major credit and debit cards. Back to question
  5. Do you post overseas? Rafi's will happily deliver to any country where there is someone who wants to eat a great curry! Make sure you tell us which country we're sending your curry packs to while you checkout so we can calculate the correct postage costs. If your country isn't listed then please contact us and we'll try our very best to help you place your order. Back to question
  6. Can I get my order sent to a different address? Yes, just tell us you'd like to specify a shipping address when prompted within the ordering process. By default we send your order to the billing address, so don't worry if you don't see a form to fill out the shipping address - we'll still get your order to you! Back to question

Accounts

  1. Do I have to create an account? Creating an account isn't compulsory, but registering for one lets us remember your details, making ordering in the future much quicker and easier. Please be aware that for security purposes we will never store your credit or debit card details, but we'll remember everything else we need to know. We're sure you'll love our curry packs, so we want to make it as easy as possible for you to order more when you run out, but if you'd rather not register then that's fine too.

    By registering you will enable us to give you discounts and special offers. We will not send you any promotional e mails un less you sign up for our newsletter.
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  2. So how do I create an account? There are two ways to register for an account on our site. The first is to click the "register" link at the very top of this page, and fill out the form there. The second way is to have an account automatically created for you, by ticking the box while you place an order - we'll generate a password for you and send it to an email address of your choosing, so once you've placed your order you'll have everything you need for when you want to place another.

    Creating an account will enable us to give you special offers and discounts. We will not send you any e mails unless you sign up for our news letter.
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  3. Do you offer trade accounts? If you're looking for a supplier for your restaurant or pub, Rafi's can also offer trade accounts.

    For more details visit: Trade Customers
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