Frequently asked questions

We've compiled some useful info below, answering some common queries. If you have a question which isn’t covered or you’d like any other advice or tips, please get in touch. We’re happy to help!’

Curry Packs

Got a cooking question? Take a look at our blog article, containing a selection of our FAQs.

Payment and Delivery

Is there a minimum order?
How long will it take to deliver my order?
How should I store the Curry Packs when I receive them?
What forms of payment do you accept?
Do you post overseas?
Can I get my order sent to a different address?

Payment and Delivery

Is there a minimum order? We don't have a minimum spend requirement before you can order our curry packs. Order one or one hundred! For overseas orders, we would recommend ordering no more than twelve mixes at a time as this allows us to keep the postage costs down to a reasonable level for you. Back to question
How long will it take to deliver my order? For orders within the UK, please allow 1 - 2 working days from our dispatch e-mail for your order to be delivered. For international orders please contact us for details.

During busier periods orders may take longer to reach you. Please read your confirmation and dispatch e-mails for the most up-to-date information. Back to question
How should I store the Curry Packs when I receive them? Most Rafi's Curry Packs can be stored in a cool dark place with a minimum 4 months shelf life. The exceptions to this are our three Thai mains, our Malay Rendang, Red Cabbage Slaw, Spring Onion and Mint Chutney, Gujarati Greens and Beetroot Raita. If you're not sure when you'll be cooking with them, we would advise you to freeze them on the day they arrive, which then leaves you up to six months to make a cracking curry! Check your pack for more information. Back to question
What forms of payment do you accept? For mail order purchases, our online store accepts all major credit and debit cards. Back to question
Do you post overseas? Rafi's will happily deliver to any country where there is someone who wants to eat a great curry! Make sure you tell us at checkout which country to send your curry packs to so we can calculate the correct postage costs. If your country isn't listed, then please contact us and we'll try our very best to help you place your order. Back to question
Can I get my order sent to a different address? Yes, just tell us you'd like to specify a shipping address when prompted within the ordering process. By default we send your order to the billing address, so don't worry if you don't see a form to fill out the shipping address - we'll still get your order to you! Back to question

Accounts

Do I have to create an account? Creating an account isn't compulsory, but registering for one lets us remember your details, making ordering in the future much quicker and easier. Please be aware that for security purposes we will never store your credit or debit card details, but we'll remember everything else we need to know. We're sure you'll love our curry packs, so we want to make it as easy as possible for you to order more when you run out, but if you'd rather not register then that's fine too.

By registering you will enable us to give you discounts and special offers. We will not send you any promotional emails unless you sign up for our newsletter. Back to question
So how do I create an account? There are two ways to register for an account on our site. The first is to click the "register" link at the very top of this page, and fill out the form there. The second way is to have an account automatically created for you, by ticking the box while you place an order - we'll generate a password for you and send it to an email address of your choosing, so once you've placed your order you'll have everything you need for when you want to place another.

Creating an account will enable us to give you special offers and discounts. We will not send you any e mails unless you sign up for our newsletter. Back to question
Do you offer trade accounts? If you're looking for a supplier for your restaurant or pub, Rafi's can also offer trade accounts.

For more details visit: Trade Customers Back to question